Refund Policy: "Lights Out or It's Free"
Last updated: September 22, 2026
We want Bedswitch to work on your switch. If it doesn't, you get your money back and you keep the kit.
The 30-day guarantee
If Bedswitch does not work on your light switch, or you are not satisfied for any other reason, email us at support@bedswitch.com within 30 days of the delivery date. Include your order number and a photo of the Bedswitch next to your switch. We will refund the full purchase price to your original payment method. You do not need to return anything.
Damaged, defective, or missing items
If your kit arrives damaged, does not power on, or is missing a part, email us within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you.
How refunds are processed
Once we confirm your request by email, we issue the refund within 3 business days. Depending on your bank or PayPal, it may take 5 to 10 business days to appear on your statement.
Orders that never arrived
If your tracking shows no delivery 30 days after the ship date, contact us and we will reship or refund, your choice.
Limits
The guarantee covers one refund per kit. Orders of more than three kits may be asked to return unused units before a refund is issued; we will cover the return shipping in that case.
Contact
Email: support@bedswitch.com. A real person answers within one business day.